Dealer Manager - Hamm - Heavy Plant
We are exclusively working with LiuGong Europe who are growing rapidly and we're looking for a highly organized and experienced Dealer Manager to lead our aftersales service operations in Germany. This position plays a critical role in maintaining customer satisfaction and developing dealer service capabilities.
Your Responsibilities
* Build and maintain dealer relationships
* Coordinate warranty processes, claim approvals, and follow-up resolutions, overseeing where required
* Provide technical support and guidance to dealers where required
* Implementing and managing dealer processes
* Train dealer service teams on diagnostics, repairs, and LiuGong systems
* Work closely with the European Parts, Product Support, and Technical teams
* Visit dealers and key accounts to assess service quality and provide hands-on support
* Drive continuous improvement in customer satisfaction and service efficiency
Your Profile
* Proven experience & track record in service management or technical support, ideally in construction equipment, heavy machinery, or automotive
* Strong commercial experience within the Heavy Plant/Construction sector or similar
* Background with OEMs or major service providers
* Fluent in German, with solid English
* Proactive, detail-oriented, and customer-focused
* Willingness to travel regularly across Germany and occasionally to HQ (Hamburg)
What We Offer
* €65,000 – €75,000, depending on experience
* Performance-based annual bonus
* Company vehicle with fuel card
* Laptop, phone, and tools provided
* Full expense coverage for business travel
* Health insurance and pension support (German social package)
* Training opportunities and growth in a global business