Mercier Consultancy MD is seeking a German Speaking Travel Support Advisor to join our team in Sofia, Bulgaria! This exciting opportunity is perfect for individuals who are passionate about travel and dedicated to delivering exceptional customer service. You will be responsible for assisting German-speaking clients with their travel plans, ensuring a smooth and enjoyable experience from start to finish.
Key Responsibilities
* Provide high-quality support to German-speaking customers through phone, email, and chat.
* Manage travel bookings, changes, and cancellations promptly and accurately.
* Offer personalized travel advice and solutions tailored to client needs and preferences.
* Resolve customer queries and complaints effectively to maintain client satisfaction.
* Maintain accurate records of customer interactions in company systems.
* Keep up-to-date with the latest travel industry developments and company services.
Requirements
* Fluency in German (spoken and written) is required; knowledge of English is beneficial.
* Previous experience in customer service or travel support roles is preferred.
* Excellent communication and interpersonal skills with a focus on customer care.
* Ability to multitask and work efficiently in a fast-paced environment.
* Familiarity with travel booking platforms and CRM software is advantageous.
* Willingness to relocate to Sofia, Bulgaria; full relocation package will be provided.
* Positive attitude and a passion for helping customers with their travel needs.
Benefits
1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Monthly Performance Bonus
5. Health Insurance
6. And Much More ...