Country/Region: DERequisition ID: 28925Work Model: HybridPosition Type: PermanentSalary Range:Location: GERMANY - HDS - NUREMBERGTitle: Engineer-Cloud & Infra EnggDescription:Area(s) of responsibilityJob Title: L2 Onsite Support RepresentativeLocation: GermanyDuration: 1 YearType: Contractrate: ~20 EUR per hourSupport Type: Onsite, multilingual (German + English), 3 days/week during office hours (09:00–17:00)Key Responsibilities:Technical Support (L1/L2):Handle tickets via ServiceNow from helpdesk or self-service portal.Provide onsite support for hardware, software, and connectivity issues.Escalate unresolved issues to L3 or vendors.IMAC Services:Install, move, add, and change IT equipment and software.Configure email, VPN, and network settings.Device Lifecycle Management:Coordinate hardware refreshes and data backups.Manage asset disposal and documentation.User Account & Access Management:Manage user accounts, passwords, MFA, and access controls.Networking & Connectivity:Troubleshoot LAN/WAN, VPN, and printer connectivity.Peripheral Support:Configure and troubleshoot printers, scanners, and external devices.IT Security & Compliance:Ensure antivirus updates, assist in audits, and enforce security policies.Asset Management:Track IT inventory, perform audits, and manage shipments.Documentation & Reporting:Maintain knowledge base and document recurring issues.End-User Training:Provide IT orientation and training on tools and security.Project Support:Assist in infrastructure deployments,