Join to apply for the Service Delivery Manager (m/f/d) role at Spaceopal
Spaceopal is the prime service operations contractor for the European Galileo Satellite Navigation System and manages all Galileo Service Operations. The awarded European Commission (EC) contract to Spaceopal is more than just its satellites in space. Galileo Service Operations will provide high‑quality positioning, navigation and timing services to users across the whole world as a civil‑controlled service with guaranteed continuity of coverage.
Main tasks and responsibilities
* Coordination of system and segment operation as much as the service engineering team
* Coordination of technical and operational System Level aspects with the operations managers (MOMs, SOMs and others) and engineers of the Centers and Segments
* Ensuring engineering and execution of routine and contingency system level operations (SLOP) associated to system, segment and service evolutions
* Support to overall system and service validation including overall planning, execution and reporting
* Proactively support to Business Continuity tasks in particular during the on‑call period
* Support the Evolution Team in planning and coordinating the overall system migration and service transition
* Maintaining system and service knowledge and information
* Support of continual service and operations documentation improvement based on the System and Service evolutions
* Support the system configuration management
* Support the implementation of start of operations and services with new releases, in synergy with the indications of the functional line of management (Head of SDM, Service Provision Manager)
* Coordination of contingency resolutions at system/service level with the support of the operations managers and service engineering team
* On‑call support
* Preparation, validation, and authorization of security procedures as required by operation and SECOPS requirements
* Test and validation of security operations before and after launch of a satellite (e.g. SCTC, KVLT, SIOT, IOV test campaigns)
* Coordination of Security operations to support the launch of a satellite
* Secure operations planning and analysis (routine)
* Support GSOV and simulation campaign
* Contributing to operation reporting
* Coordinating CLA activities with GMS ops, GCS ops, HE, site and service SEC
* Coordination and execution of the Long‑Term Plan and the Mid‑Term Plan activities
Required Qualification and Experience
* University degree (Bachelor or higher degree) in Engineering, preferably in Aerospace
* Proven working experience in space industry, space operations or satellite services
* Good knowledge on satellite systems (subsystem as minimum)
* Strong problem‑solving skills
* Fast decision making in case of service impacting problems
* Ability to work in intercultural and geographically distributed work environment
* Excellent written and verbal communication skills
* Available for travels to operator’s/SSEG sites as required
* Fluent written and spoken English
* Fluency in standard office automation tools (MS Office, Email, Internet, etc.)
Work location
It will be necessary to periodically spend time at the GCC‑I (Fucino, Italy), GCC‑D (Oberpfaffenhofen, Germany), GSC (Madrid).
It will be necessary to occasionally travel for meetings/colocations to the above locations and in other relevant project locations within Europe.
Benefits
* 30 days annual leave
* Work‑life‑balance, e.g., through flexible working time models and mobile office options
* Employer supported pension scheme and job ticket
* Employer supported canteen, free coffee & fruit service
* Centrally located office
* Personal development and training options
* Regular company and team events
* International working environment, dynamic, multicultural and motivated teams
Full‑time: 40h/week
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