OVERVIEW
The leading software house specialised in tailor-made estate and property management solutions and platforms. Aiming to provide an all-in-one solution to clientele, with over 30,000 clients using their solutions to run businesses worldwide.
KEY REQUIREMENTS:
* At least 2 years of experience in customer success, onboarding, solution enablement, product support or technical helpdesk role
* Proven experience in troubleshooting IT, CRM, or SaaS technical issues
* Native German speaker and fluent English communication skills
JOB RESPONSIBILITIES:
* This position will focus on customer success and be responsible for training sessions and onboarding new and existing customers on the company’s platforms effectively
* Take ownership of initial training to online activation for the customers in DACH region
* Ensure new customers’ first experience is positive
* Resolve and provide advice on technical implementation issues
* Work closely with product development, sales, and global teams to develop new training methodologies, playbooks, email templates, workshop decks, etc.
* Provide accurate reporting for all client contact and training on Microsoft Dynamics CRM
REQUIREMENTS:
* Technical educational background in Computer Science, Engineering, IT, or equivalent hands-on credential
* Ability to convey complex technical information in a simplified and easy to understand manner to a general audience
* Aptitude for learning new technologies quickly
* Eligible to work in Germany and based in North Rhine-Westphalia (NRW)
BENEFITS:
* Hybrid work with 1 day at the office in Düsseldorf
* Flexible working hours
* 25 days of annual leave plus national and local public holidays
* Employee assistant and onboarding program
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