BCIC Swiss GmbH | Best Connect International Company is looking for a " Decision Support System Engineer " (full time on-site)" in Germany
Responsibilities
· Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
· Resolve incidents and problems associated with EUC equipment
· Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
· Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
· Provide repair and maintenance for mobile devices
· Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
· Provide software break/fix services and replacement of non-warranty assets for end users
· Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
· Provide warranty and break/fix support for networked printers and scanners
· Configure and support end users on mobile computing platforms
· Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
· Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
· Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
· Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
· Utilize problem management database and systems to track and report on customer calls and requests.
· Communicate technical information to technical and non-technical team and customers.
· Deskside support services as required.
Requirements :
1)Must hold a valid work permit in Germany.
2) Several years of professional experience in the field of IT support .
3) English & local language Minimum B2 level needed.
Salary - Negotiable
Apply now - shamsun.nahar@bcic-swiss.com