About StaffbaseWe inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI‑native Employee Experience Platform. Our industry‑leading and award‑winning agentic AI communications channels – intranet, employee app and solutions – create engaging experiences that connect and empower employees.Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis‑St. Paul, our diverse team of 750+ employees supports 2,000+ customers, reaching over 16.4 million employees, in transforming their employee experience. We are proud to be a Unicorn company, privately valued at over $1 billion, demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.We are looking for a Technical Design Architect / Technical Design Engineer to join our growing Customer Care team. This senior individual contributor role sits at the intersection of design, frontend technology, and customer consulting, and plays a key part in driving customer adoption, product usage, and long‑term success.You bring deep expertise in UI/UX, frontend development, and SaaS consulting, and are passionate about translating customer needs into scalable, high‑quality platform solutions. You think from the customer’s perspective and help them maximize the value of Staffbase visually, technically, and strategically.To support our customers, this role covers Monday to Friday, 9:00 am – 6:00 pm CET.What You’ll Be DoingAct as a trusted technical and design advisor for enterprise customers and key stakeholdersTranslate business and technical requirements into UI/UX, styling, and frontend customization solutions aligned with product best practicesEnable customers to build modern, accessible, and brand‑consistent applications using Staffbase configuration options, custom frontend techniques, and AI‑assisted capabilitiesCreate mockups, prototypes, and design concepts to support decision‑makingDesign and support frontend implementations using HTML, CSS, JavaScript, JSON, and modern frameworks (e.g. REST APIs, React ecosystem)Provide expert guidance on theming, custom CSS, layout strategies, and component‑ and widget‑based architecturesOwn design‑driven implementations end‑to‑end throughout onboarding and the customer lifecyclePartner with Technical Support Engineers, Onboarding Specialists, and Customer Care Agents on complex customer projectsIdentify technical risks, edge cases, and scalability concerns to prevent recurring issuesLead customer workshops with design, frontend, and technical teams and define implementation roadmapsCollaborate closely with Product Designers, UX Researchers, Frontend Engineers, and Customer Success ManagersBring structured customer feedback into product discussions to influence roadmap priorities and usability improvementsImprove internal processes, documentation, and best practices with a focus on quality and efficiencyAct as a Staffbase product expert with a strong customer‑service mindsetWhat You Need To Be Successful3+ years of experience in frontend development, web design, technical consulting, professional services, or equivalent hands‑on SaaS experienceDegree in Visual Communication, Graphic Design, Interaction Design, Web Engineering, or comparable practical backgroundProven experience working with enterprise customers and cross‑functional teams including Sales, Customer Success, Consultants, and System IntegratorsTrack record of contributing to or leading complex, deadline‑driven technical projectsStrategic and execution‑focused, able to translate vision into impactful results while thriving in fast‑paced SaaS environments with shifting prioritiesStrong command of HTML5, CSS3, and JavaScript, with hands‑on experience in React and modern frontend ecosystemsWorking knowledge of Tailwind CSS and component‑based design systemsConfident with tools such as Figma, Adobe XD, Photoshop, Illustrator, Miro, or similarStrong design sensibility and the ability to solve complex visual and UX challenges across platformsHighly organized, proactive, and quality‑driven team player with a curious mindset and a passion for continuous learning and collaborationDeep commitment to Accessibility (WCAG) and usability principlesExperience with JSON, XML, and API‑driven, data‑oriented frontend architecturesBusiness‑fluent German and English communication skills with the ability to explain complex technical concepts to diverse audiencesStrong presentation and stakeholder‑management skillsWhat You’ll GetCompetitive Compensation – attractive salary packages including LTIP (unit‑based Long Term Incentive Plan)Flexibility – flexible working time models, the option of hybrid work, and a yearly flex work allowance of €1560Recharge – 31 vacation days annually (incl. one floating holiday), plus pro‑rata fully paid Fridays off during AugustSupport – a company pension schemeVolunteer’s Day – one day off per year for supporting a social project #J-18808-Ljbffr