The role of an IT Service Portfolio Manager is pivotal in ensuring the alignment of our IT services with corporate goals.
Key responsibilities include the structure and documentation of the portfolio, as well as its strategic development and operability. Ensuring transparency and consistency across current, future, and end-of-life services is also a critical aspect of this position.
Closely collaborating with various departments such as financial management, IT controlling, demand management, service implementation, and operations is essential for success in this role. Supporting budgeting, cost allocation models, and service pricing mechanisms is also a key responsibility.
Regularly reporting on IT service portfolio performance, including metrics such as SLA compliance, utilization, financials, performance, and risk management, is a crucial function of this position.
Additionally, driving the maturity of IT service management across the organization and engaging with stakeholders, including service owners, catalogue managers, and other portfolio stakeholders, are important aspects of this role.
Several years of experience in IT Service Management, along with exceptional conceptual thinking and communication abilities, are essential qualifications for this position. Practical experience in IT Service Management and fluency in English, both written and spoken, are also highly valued.