Are you ready to change the market?
Since 2016, PAIR Finance has been setting new standards in digital debt collection - data-driven, empathetic, and successful. Using our AI-powered technology, we analyze individual payment situations and create communication that is automated yet always personal. This approach not only boosts repayment rates but also preserves the trust between debtors and our clients. Today, we are active in ten European countries and continue to grow steadily.
Do you have experience in B2C customer service, ideally within the Italian market? Are you a good listener with a solution-focused approach and strong communication skills in Italian, both spoken and written?
If so, we’d love to hear from you! Join us in driving the continued success of PAIR Finance and help grow our customer service team in Berlin, Germany. Be part of our dynamic, international team that’s reshaping the traditional debt collection industry through innovation and passion.
What you can do with us:
1. Confident communication with clients, consumers and third parties (e.g. lawyers) mainly in Italian via telephone, e-mail, chat and letter and the solution-oriented and competent support of the requests.
2. Close cooperation with colleagues in the team as well as with other departments.
3. Process files in a commercially effective manner and maintain CRM systems.
4. Collecting feedback from clients and customers and thus supporting the improvement of technology and services.
5. Further development of internal processes and structures to strengthen the own team.
What you should bring for it:
6. Mandatory business fluent communication skills in Italian and very good knowledge of English and/or German (written and spoken).
7. Initial experience in B2C customer service via phone, ideally in the FinTech industry; experience in the debt collection industry is a big plus.
8. Passion for contributing to fast-paced environments and to improve processes and standards.
9. Good MS Office skills and interest in various technologies such as AI.
Transparency, Execution, Ownership, Customer Centricity, Innovation, and Integrity are important to us, and we at PAIR Finance embody these values. Do you find yourself in these values? Then become part of our team and complement us with your individual motivation and character!
Our offer for you:
10. Thriving, financially stable company
11. Strong experienced international team to support and mentor you along the way, smooth onboarding process
12. International team of 30+ nationalities with professionals and experts
13. Flat hierarchy, transparent and appreciative feedback culture, monthly all hands meetings, annual feedback and evaluation cycle, regular 1-on-1s with your lead
14. Well-structured onboarding process as well as supportive and welcoming colleagues
15. Personal learning & development budget as well as German and English language courses
16. Good salary for your strong performance
17. Unlimited employment contract, flexible working hours and 28 vacation days for your work-life balance
18. Company pension plan, partly covered Deutschlandticket (public transport) and access to “Corporate Benefits” voucher platform to ensure your full well-being
19. Fun company summer and Christmas parties as well as regular team events
20. This role is based in Berlin, and we have a hybrid working policy. Modern office near Uhlandstraße is complete with fresh fruit, muesli and drinks for a comfortable and enjoyable workplace