Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Why we need this role
Join a team of highly skilled and passionate customer support engineers, taking full responsibility for resolving customer faults and technical challenges related to Colt’s Packet & SDN products and services. This role includes end-to-end ownership, task coordination, and managing relationships with network partners and internal teams to ensure a seamless customer experience.
What you will do
1. Proactively monitor, troubleshoot, and resolve faults across a pan-European MPLS infrastructure and a range of IP services, ensuring SLAs are met.
2. Act as the single point of contact for customers, providing clear updates and professional support.
3. Work closely with vendors, field engineers, and 3rd-level support teams to manage escalations and complex issues.
4. Maintain accurate incident records and generate technical reports when required.
5. Identify and implement solutions to recurring problems in Packet & SDN networks.
6. Support software upgrades in collaboration with vendors and internal teams.
7. Participate in a 24/7 shift pattern to ensure round-the-clock support for our customers.
What we're looking for
We’re seeking a highly skilled and proactive Network Engineer with expertise in Layer 1, 2, and 3 services and technologies. The ideal candidate will have a strong technical background, excellent problem-solving, and a passion for delivering exceptional customer support.
8. Understanding of IP Fundamentals and various Protocols, including BGP, EIGRP, OSPF, ISIS.
9. Working experience with implementing, diagnosing and troubleshooting IP Access, MPLS and VPN solutions across a pan European network.
10. Understanding the provisioning and maintaining of IP, Ethernet and Optical services across Backbone Networks.
11. Experience of UNIX based applications and trouble-shooting tools such as Telnet, FTP, TFTP, Traceroute.
12. Experience of one or more of the following Network Management and Support systems: Netcool, SMARTS, CiscoWorks, InfoVista, TACACS, Vendor Specific Element Managers.
13. Industry Experience – Prior experience working with global network providers, NOCs, and field support teams to resolve technical issues.
14. Troubleshooting & Ownership – A team player who thrives in a fast-paced environment, takes full ownership of issues, and collaborates effectively with internal and external teams to drive resolution.
15. Strong Communication – Ability to provide clear, professional, and service-oriented communication, both written and verbal.
16. Technical Certifications – Formal IT qualifications such as CCNP, CCSP, CCNA, or similar are highly desirable.
17. Language Skills – Fluent German & English (mandatory).
What we offer you:
Looking to make a mark?
At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.
Instead, we employ people we trust, who come together across the globe to create intelligent solutions.
Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.
We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.
Diversity and inclusion
18. Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.
Most recently we have:
19. Signed the UN Women Empowerment Principles which guide our Gender Action Plan
20. Trained 60 (and growing) Colties to be Mental Health First Aiders