What you’ll do
:
As the Solution Advisor (SA) (f/m/d) for SAP’s Customer Experience (CX) portfolio, you will be the go-to expert for SAP CX solutions. You’ll support the full sales cycle—from discovery and qualification through post-sale adoption—helping customers expand their SAP CX and realize measurable value.
1. Provide deep expertise across the CX solution portfolio, with integrations to S/4HANA, SAP BTP and SAP Analytics Cloud
2. Deliver standard and tailored, persona-based demos that clearly show value to CROs, CMOs, CCOs, Heads of Service, Digital Commerce leaders, Sales Ops, Contact Center managers, and merchandisers
3. Partner with Account Teams to identify/qualify opportunities and drive adoption and consumption of SAP CX
4. Evaluate opportunities with CX-specific criteria: omnichannel scope, consent/privacy (GDPR/CCPA), data unification, real-time personalization, lead-to-cash/service-to-resolution, commerce scale/extensibility, and change readiness
5. Act as a CX thought leader; refine account strategy and shape competitive differentiation and win themes
6. Run vigorous dry runs; localize industry/country scenarios to ensure compelling engagements
7. Define architecture and integration assumptions (e.g., S/4 pricing/inventory, BTP Integration Suite, APIs/events) and transition smoothly to Services/partners with clear scope and success criteria
8. Engage post-sale to track, expand use cases, and drive renewals
9. Leverage digital assets (demo tenants, accelerators, playbooks, POV/value tools) tailored to CX personas
What you bring:
10. Experience in large software/IT organizations, with emphasis on CX
11. Several years of experience in Solution Advisory, within the CX portfolio preferred
12. Solid understanding of cloud (SaaS), integrations, and data privacy in customer engagement scenarios
13. Working knowledge of Cloud, Hosted Services, and Software as a Service/Platform as a Service models in the Business-to-Business Environment
14. Recognized CX subject-matter expertise with a track record of value-based presales/customer engagements
15. Ability to craft compelling, persona-based stories and quickly translate goals into pragmatic roadmaps
16. Passionate, energetic customer presence with excellent presentation and facilitation skills
17. Fluent German and English; other languages are an advantage
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.