Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.
The Director Sales Operations & Customer Care EMEA is responsible for leading and transforming the Customer Care, Order Management and Sales Operations organizations across the region, with the mission to deliver differentiated customer experience and drive commercial operational excellence.
The role is based in France, the UK or Germany, with a remote work mode with travel.
Lead and transform the EMEA Customer Care, Order Management and Sales Operations teams, ensuring operational excellence while driving modernization, automation and process standardization.
Build a best‑in‑class customer‑centric operating model, ensuring excellence in call handling, order processing, backlog and tender management, and invoicing.
Lead the PSI (Product–Sales–Inventory) process, enabling strong operational alignment between factories, Business Units and Sales teams to optimize availability, planning and execution.
Drive Order‑to‑Cash performance through the deployment of Daily Management, Standard Work, root‑cause problem solving and continuous improvement methodologies.
Champion cross‑functional operational excellence initiatives, accelerating digitalization, automation, lean workflows and end‑to‑end process redesign.
Build and inspire an inclusive, high‑performing organization, ensuring strong integrity, transparency and compliance through effective talent development, succession planning and performance management.
Significant experience leading Customer Care, Order Management and/or Sales Operations in an international commercial environment.
Demonstrated track record in operational transformation, including digitalization, automation, lean methodologies and standardized workflow implementation.
Experience with the Danaher Business System (DBS) or with continuous improvement methodologies (Lean, Fundamentals, Growth tools).
Proven ability to lead multi‑country teams within a matrixed, global organization.
Hands‑on experience implementing or scaling digital tools, workflow platforms, RPA or automation in commercial operations.
Understanding of capital equipment business dynamics and experience working in environments withnon‑recurring revenue models.
Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
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