Technical Customer Service – German Speaker Location: Lisbon, Portugal Start Date: May 2026 Work Model: On-site About the Role Join an international technical support project within a leading digital search engine environment in Lisbon. In this role, you will provide technical assistance to German-speaking users, helping them resolve product and service-related issues while ensuring a high-quality customer experience. You will be part of a dynamic, multicultural team working in a fast-paced and continuously evolving environment. Responsibilities Provide technical customer support via phone, email, and chat Assist users with product, service, and account-related inquiries Troubleshoot issues and guide users toward effective solutions Ensure accurate documentation of all interactions Deliver high levels of customer satisfaction Collaborate with internal teams to improve processes and user experience Requirements German: C1–C2 (fluent/native) English: B2 Strong communication and problem-solving skills Passion for helping customers Comfortable working in a dynamic, fast-paced environment Open to feedback and continuous improvement Availability to work on-site in Lisbon Working Schedule Monday to Friday: 08:00 – 20:00 (rotational shifts) Saturday & Sunday: 08:00 – 17:00 2 rotational days off per week Salary & Benefits Base salary: €1,100 (paid over 14 months) Performance bonus: €135 (paid over 14 months) Complexity bonus: €120 (paid over 11 months) Meal allowance: €7.63 per working day Health insurance from day 1 (employee contribution required) Free health insurance after 6 months of contract International and multicultural working environment Relocation Package (Lisbon) Shared accommodation provided (up to 12 months) (details discussed during interview) Full relocation support upon arrival Assistance during onboarding and settling-in process Structured relocation program to ensure a smooth transition Interested? If you are a german speaker looking to grow in a technical customer support role within a global digital environment in Lisbon, this is a great opportunity to develop your career internationally. Apply now and we will get in touch with you shortly