Energy Solutions Team Leader
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Our team is seeking an exceptional Energy Solutions Team Leader to join our dynamic and fast-paced organization. The successful candidate will be responsible for leading a high-performing Customer Service team, driving business growth, and delivering exceptional customer experiences.
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About the Role:
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1. Lead a team of 8 employees in providing excellent customer service and ensuring seamless customer journeys.
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2. Collaborate closely with Sales, Order Management, Plant, and Logistic teams to address challenges proactively and drive business results.
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3. Establish and monitor key performance indicators (KPIs) to assess team performance and drive improvement initiatives.
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4. Support Oracle deployment and standardize service commitments across the German organization.
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5. Develop and implement strategies to enhance customer satisfaction and loyalty.
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6. Maintain a high level of customer focus and provide direction to the team to ensure excellent customer outcomes.
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7. Drive business growth through effective leadership, strategic planning, and performance management.
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8. Foster a culture of excellence and customer focus within the team.
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9. Ensure alignment with company goals and objectives.
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