IT Service Portfolio Manager Role
The IT Service Portfolio Manager position focuses on overseeing and evolving the IT service portfolio to ensure strategic alignment, transparency, and efficiency in delivering IT services across the organization.
This entails responsibility for the structure, documentation, and strategic alignment of the IT service portfolio, covering current, future, and end-of-life services. The portfolio must reflect business priorities, information security aspects, support informed decision-making, and drive the evolution of our IT service landscape in line with corporate goals.
Key responsibilities include standardized, secure, reusable IT service tailoring, as well as measurable IT service delivery in line with business criticality on a cross-functional, global scale.
Responsibilities:
* Strategic responsibility for the alignment and continuous development of the IT Service Portfolio and its operability
* Ensuring transparency and consistency across current, future, and end-of-life IT services
* Defining and governing service design principles, structures, and documentation standards
* Collaborating closely with financial management, IT controlling, demand management, service implementation, and operations
* Supporting budgeting, cost allocation models, and service pricing mechanisms
* Providing KPI-based regular IT service portfolio reporting and risk management
* Driving the maturity of IT service management across the organization
Requirements:
* Several years of experience in IT Service Management, Application Lifecycle Management, Portfolio or Catalogue Management
* University degree in Business Informatics or a comparable field
* Practical experience in IT Service Management frameworks such as ITIL and COBIT
* ITIL Foundation certification (or higher), ideally complemented by COBIT certification
* Strong analytical skills combined with a structured and quality-driven working style
* Exceptional conceptual thinking and communication abilities
* Experience in IT financial structures and service governance processes
* Experience in the definition, negotiation, and implementation of SLAs and further KPIs
Benefits:
* An exciting opportunity to lead in the convergence of technology and business strategy, shaping the future
* The opportunity to be part of a global leader in innovation
* A dynamic and supportive work environment with opportunities for personal and professional growth
* Attractive remuneration and social benefits
* Flexible and hybrid working
* Freedom for creative work
* Company pension scheme
* Crisis-proof workplace
* Individual development and training opportunities