Operations Excellence Manager
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* Lead a high-performing team to drive operational excellence and safety.
* Analyze and implement process improvements to optimize productivity and quality of service.
* Collaborate with cross-functional teams to standardize shift practices and improve customer satisfaction.
* Develop and implement a culture of safety and wellbeing, ensuring compliance with regulatory requirements.
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A Day in the Life
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As an Operations Excellence Manager, you will work on night shifts at our facilities, driving productivity and quality of service. You will oversee process improvements and drive implementation, serving as a role model and mentor to new managers.
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About the Team
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Our team is responsible for managing the delivery and return of large items, including furniture and home appliances. We prioritize customer care, delivering items, unpacking, assembling, and installing them, while also taking away old items where needed. With a focus on safety, productivity, and innovation, we are changing the way customers buy and receive large goods.
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Grundqualifikationen
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* A degree
* Relevant experience in people management
* Relevant experience of communicating with stakeholders, including peers and leadership
* Advanced proficiency in verbal and written English and local language
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