Front Desk Associate
Welcome to our vibrant team where we create memorable guest experiences in the heart of Frankfurt!
We are seeking a dedicated and enthusiastic Front Desk Associate to join our dynamic team at Citadines City Centre Frankfurt and lyf East Frankfurt. As a key member of our front office team, you will be the first point of contact for our guests, warmly welcoming them and providing exceptional service throughout their stay.
Your primary responsibilities will include:
* Welcoming and assisting national and international guests at both properties
* Handling check-ins, check-outs, and managing reservations
* Providing expert knowledge on local attractions and recommendations
* Supporting the development of a vibrant community at lyf East Frankfurt
To succeed in this role, you should possess:
* Previous experience in front office or guest services is highly desirable
* A friendly and approachable demeanor with excellent communication skills
* Strong organizational skills with attention to detail
* Excellent command of English and German languages
* Flexibility to work across both properties
In return, we offer:
* A diverse and exciting workplace with two unique hospitality brands
* An international team and flat hierarchies
* Training and career development opportunities within the Ascott Group
* Staff discounts and additional benefits
Becoming part of our team means joining a global community that values diversity, inclusion, and continuous improvement. We look forward to receiving your application and discussing how you can contribute to our success!