Are you excited about working with international customers, real responsibility, and a fast-growing AI start-up? Then IMERO might be the perfect place for you.
IMERO is a software start-up serving more than 6,000 winemakers worldwide. Our technology helps wineries work smarter and more efficiently — and our customers are at the heart of everything we do.
To strengthen our Customer Support Team, we’re looking for a motivated working student who enjoys communication and direct customer interaction.
Aufgaben
Your Role
As part of our Customer Support team, you’ll be in direct contact with winemakers from around the world, especially from Italy and Spanish-speaking regions. You’ll support them in their daily work with our software and help ensure a great customer experience.
Your Responsibilities
* Direct customer support via email, chat, and calls
* Communicating with winemakers primarily in Italian and German
* Supporting the daily operations of our support team
* Gathering feedback and helping improve our support processes
* Acting as a friendly and reliable point of contact for our customers
Qualifikation
What You Bring
* Fluent Italian and German (C1/C2 level)
* Spanish skills are a strong plus
* Strong communication skills and an open, friendly personality
* No fear of direct customer contact
* A proactive, solution-oriented mindset
Benefits
What We Offer
* Hands-on experience in a dynamic AI start-up environment
* Close collaboration with winemakers from all over the world
* A high level of independence and responsibility
* Remote work possible
* Flexible working hours: 12 hours per week — ideal alongside your studies
* Insights into the intersection of technology, AI, and the wine industry
Why IMERO?
Because here, your work truly matters. You’ll have real impact, learn fast, and become part of a passionate, international team shaping the future of digital wine production.
Sounds like a match? We’d love to hear from you!
IMERO is a digitalisation platform for companies of all sizes. Our technology is used for the digitalisation of products, events and internal processes. We enable marketing and product management departments to realise their own agile digitisation projects without having to wait months or often even years until their own IT or third parties have the capacity to do so. IMERO is funded by the start-up centres of TUM, LMU, UnternehmerTUM and the Federal Ministry of Economics and Climate Protection.