Job Details
IT-Techniker (m/w/d)
Job Description Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work. Job responsibilities
1. Provide face-to-face IT support to users.
2. Install, move, and de-install hardware.
3. Diagnose issues related to PCs, laptops, printers, scanners, and other personal hardware.
4. Perform system and application change testing.
5. Prepare scripts in Microsoft Windows 11, 10 and Microsoft Office 365 environments.
6. Support small projects related to new hardware or software installations.
7. Install software, patches, and updates using Microsoft SCCM.
8. Deliver a high level of customer service and hands-on support.
9. Suggest improvements and provide feedback on new products and services.
10. Build effective working relationships with team members and business users.
Job Requirements
11. At least 2-3 years of experience in a technical ICT environment.
12. Driving license.
13. Experience in a manufacturing-based organization preferred.
14. Good knowledge of End User Microsoft platforms:Active Directory/ Entra ID Microsoft Office, SCCM/Intune.
15. Previous experience with ticketing tools and Ticket Management Software (ITSM Tool preferred).
16. Soft skills:Planning and organizing.Attention to detail.Problem solving.Customer service skills.Interest in technology.
17. Language proficiency:German: Excellent written and spoken proficiency - mandatory English: Upper-intermediate written and spoken proficiency - mandatory
18. Desired qualifications: Knowledge of End User Workspace platforms (discovery, asset management, client management);
19. A strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role;
20. Work conditions:Working hours: 40 working hours per weekContract type: Permanent contractWorking setup (hybrid, on site, remote): 100% onsite
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.What's next:Diversity & InclusionHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!About usWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.#LI-ONSITE