IT Support Engineer – Essen, Germany
About the Role
Our client, a major service provider working closely with public sector organizations across Europe, is seeking an IT Support Engineer to join their team in Essen, Germany. The company plays a crucial role in supporting IT services across multiple locations, ensuring operational continuity across their nationwide sites. This is a unique opportunity to work in a mission-driven environment within a multicultural and dynamic setting.
Key Responsibilities
* Provide 1st and 2nd level support for Windows 10, Microsoft Office, and Active Directory environments
* Manage the setup and maintenance of IT systems across multiple locations in Germany
* Conduct needs analysis and set up user workstations, maintaining thorough documentation
* Support telephony systems including VoIP and mobile solutions
* Maintain and configure printer infrastructure
* Identify opportunities for process optimization and present recommendations
Ideal Candidate Profile
* Solid experience working within a Microsoft infrastructure environment
* Fluent German language skills
* Strong communication and client-facing skills
* Proactive and structured approach to troubleshooting and support
* Able to manage and prioritize multiple support requests independently