Customer Experience Analyst
(m/f/d)
Employment with Hays Professional Solutions GmbH Raunheim Start date: asap Reference number: 842058/1
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Responsibilities
1. Collect, consolidate, and analyze customer feedback from multiple channels (, mobile app, in car systems, surveys, social media) to identify patterns, themes, and critical issues
2. Categorize and prioritize issues according to severity and business impact; coordinate follow-up actions, maintain tracking records, and support escalation procedures
3. Support the planning, execution, and documentation of functional acceptance tests for new features and software updates
4. Prepare reports and presentations for R&D, product management, and quality teams, ensuring feedback is actionable and traceable
5. Collaborate closely with cross-functional teams, including engineering, product, customer experience, and international partners
6. Assist in the development and continual improvement of quality processes, feedback loops, and knowledge-sharing within the team
7. Ideally, support integrating survey feedback into existing backend systems, including understanding of working with APIs to connect data flows smoothly
Profile
8. Bachelor’s or Master’s degree
9. Experience in data analysis, quality assurance, testing, or customer feedback analysis
10. Familiarity with reporting and analytics tools (Excel, BI, CRM, or ticketing systems such as JIRA or Salesforce)
11. Experience with survey and feedback platforms ( Qualtrics, Medallia)
12. Structured, solution-oriented mindset and strong communication skills in English
13. High level of initiative, adaptability, attention to detail, and teamwork orientation
Benefits
14. 30 days leave per year
15. We will create a candidate profile containing your strengths and potential and thus increase your chance of being placed in a position
16. We provide security – attractive salary, punctual payment, full social insurance, continued pay in case of sickness and during holidays
17. We actively present you to specialist departments and keep you updated on the application process
18. You will work in an international environment