Our client, a global tech organization, is hiring experienced hands-on ServiceNow HAM and SAM implementation specialists to join the Frankfurt team on part-time contracts. The successful candidates will support both Software Asset Management (SAM) and Hardware Asset Management (HAM) initiatives within a ServiceNow environment, delivering end-to-end configuration, integration and operational implementation across both workstreams.
Responsibilities
End-to-end hands-on implementation of Software Asset Management (SAM) and Hardware Asset Management (HAM) within a ServiceNow environment.
Strong understanding of asset management structures, CMDB alignment and foundation data relationships.
Configuration, scripting and development of custom applications to support platform capabilities.
Deployment preparation, release management and version control using source control practices.
Management of Content Library, including opt-in models and lifecycle data.
Design and configuration of software models, entitlements and licence metric frameworks.
Discovery and CMDB integration, including alignment of installed software and hardware data.
Configuration and support of Software Asset Workspace and Hardware Asset Workspace.
Implementation of reconciliation processes and compliance reporting across multiple software publishers.
Integration delivery using Excel imports, REST APIs, Advanced Shipment Notification (ASN) and Robust Transform Engine (RTE) processing.
Skillset
Proven experience delivering end-to-end Software Asset Management (SAM) and/or Hardware Asset Management (HAM) implementations within enterprise environments.
Strong understanding of CMDB structures, configuration item relationships and IT asset lifecycle management processes.
Hands-on experience with platform configuration, scripting, workflow automation and custom application development.
Integration experience across multiple methods, including Excel-based imports, REST APIs and data transformation tools (e.g. ETL processes).
Familiarity with deployment pipelines, release management and source control practices.
Strong understanding of data quality, governance, and reconciliation principles within asset management environments.
Experience working with ITIL-aligned processes, particularly in asset, configuration and service management domains.
Ability to troubleshoot, optimize and enhance existing SAM/HAM implementations for performance and compliance outcomes.