Tätigkeitsbereich:Marketing / Vertrieb / KommunikationFachabteilung:SC Data, Analytics & InsightsGesellschaft:Mercedes-Benz AGStandort:Mercedes-Benz AG, StuttgartStartdatum:..6Veröffentlichungsdatum:..6Stellennummer:MERD2Arbeitszeit:Vollzeit BewerbenAufgaben
Mercedes-Benz is launching the new "CX Engine" initiative to enhance its customer experience measurement and analysis capabilities. This initiative involves implementing a software-based platform that will consolidate and analyze both experience and operational data from customer touchpoints across the entire customer journey, including digital and physical interactions in order to identify areas for improvement.
As the rollout activities for retail touchpoints are almost complete, the focus is shifting towards the platform itself, to expand the number of features, use cases and analyses available.
The Customer Experience Measurement and Insights team is seeking a Product Management Intern with the following responsibilities:
1. Platform & feature Management
2. Support in the preparation of market and internal stakeholders’ communications, workshops and events
3. Manage technical requirements from stakeholders
4. Evaluate, prioritize, and steer timely feature implementation
5. Coordinate with markets, regions, technical teams, and external partners
6. Develop specific analyses and reports to provide insights on platform performance and share them with the CX community
7. Governance and structural enhancement of internal collaboration and knowledge sharing tools
This role is crucial for Mercedes-Benz's efforts to elevate its customer experience by leveraging advanced analytics and insights across the customer journey. You will play a key role in implementing a state-of-the-art CX platform that aligns with the company's commitment to innovation and customer-centricity.
The activity can begin from the end of June 6.
Qualifikationen
8. Studies in the field of business administration, engineering, business informatics, or related field
9. Prior internship or working student assignments in digital fields and product management topics is a plus
10. Experience using project management tools such as JIRA and Confluence is a plus
11. Experience with BA tools (PowerBI, Tableau…) or programming language (Phyton, VBA, Javascript)
12. Proficiency in English (German is a plus)
13. Resourceful and curious
14. Strong communication and customer orientation skills
15. Creative with focus on implementation
16. Affinity for agile working methods
Please note that your internship at this location must be mandatory.
Additional Information:
We look forward to receiving your online application, including a resume, cover letter, certificates, current certificate of enrollment stating your semester, proof of mandatory internship if applicable, and proof of the standard period of study. Please remember to mark your documents as "relevant for this application" in the online form and observe the maximum file size of 5 MB.
You can find further information on the hiring criteria .
Benefits Essenszulagen Mitarbeiterhandy möglich Mitarbeiterrabatte möglich Mitarbeiterbeteiligung möglich Mitarbeiter Events Coaching Flexible Arbeitszeit möglich Hybrides Arbeiten möglich Gesundheitsmaßnahmen Betriebliche Altersversorgung Mobilitätsangebote Parkplatz Betriebsarzt Gute Anbindung Barrierefreiheit Kinderbetreuung Kantine, Café
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