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Customer service representative - full time

Frankfurt am Main
United Airlines
Kundenservice
Inserat online seit: 14 Juni
Beschreibung

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create whatu2019s next. Letu2019s define tomorrow, together. Description Airport Operations The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision. Find your future at United! Weu2019re reinventing what our industry looks like, and what an airline can be u2013 from the planes we fly to the people who fly them. When you join us, youu2019re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the worldu2019s biggest route network. Connect outside your team through employee-led Business Resource Groups. Create whatu2019s next with us. Letu2019s define tomorrow together. Please submit resume/CV in English. What are your responsibilities: Checking-in and processing of passengers and baggage onto flights Ensuring that passengers are in possession of valid documentation for travel Meeting and boarding flights, assisting passengers wherever required that includes: Working remote arrivals and departures outside (heat, rain, snow) Driving on the ramp Baggage service handling, incl. occasional lifting of bags up to 25kg Manual handling of aircraft doors Transfer counter United Club lounge Assigned other duties in Customer Services as and when required to meet operational demands ensuring the smooth running Professional service to our customers, both internal and external This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. Qualifications Minimum Qualifications: High School Diploma or equivalent secondary school certificate A proven track record of reliability Professional image and appearance Outstanding customer service skills Confident communication skills Must be fluent in English and German (written and spoken) Ability to travel to other countries for training purposes Must be at least 18 years of age Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations Must be legally authorized to work in Germany/EU for any employer without sponsorship Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position Preferred Qualifications: Previous airport operations experience with United Airlines Valid driver's license for Germany Fluency in other European languages

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