Your Tasks
* You will be actively involved in implementing strategic projects, helping to shape the future of our company and system landscape
* You will focus on solving issues within the Zuora system and be a go-to-technical-expert.
* You will implement a variety of technical requests, from small process adjustments and bug fixing to implementing completely new features and processes. All while working closely within your team of system administrators.
* You are encouraged to take over responsibility as quickly as possible with the chance to proactively drive technical improvements and system enhancements.
What could your working day look like?
* Attend a 15-min daily meeting with your team to review the progress of the current sprint in the Scrum board in Jira
* Work independently on solving a sprint work item about bulk updating Invoice fields using Postman
* Test a new workflow built by your colleague before it is rolled out
* Do a brainstorming session with your colleagues on how to set up a new process e.g. using the platform's programming language in our workflow tool and/or callouts to other systems
* Review recent process failures and technical errors to ensure system stability and performance and dive into trouble shooting them after alignment with the system owner
* Participate in your team's refinement meeting to discuss and estimate upcoming feature requests based on the prioritization of the system owner.
* Document a newly released process and related changes to the data model in Confluence.
Dein Profil
* Successfully completed studies in business informatics, IT, business administration or similar
* 2-3 years of proven experience in SaaS administration, technical support and/or customer service
* Experience in Finance and/or with subscription/billing systems (Ideally Zuora) is a big advantage
* Explicit knowledge and understanding of REST APIs and SQL.
* Desire and motivation to continually learn new skills, processes and technologies and acquire further product knowledge.
* Ability to work both independently and in collaboration with your team
* Strong communication skills. Being able to explain complex ideas clearly and concisely while adjusting to the audience’s technical level.
* Excellent spoken and written English
What we offer you
* Hybrid work: Combine flexible remote work with team time in the office
* Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway
* Permanent contract with Europe's trusted brand
* 27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival
* Buddy programme (an experienced trustee is at your side)
* Individual training opportunities
* Events (Team Events, Unit Events, etc.)
* Health Pass (free online and offline sports, fitness and health courses)