Customer Support Manager ARH (m/f/d)17.10.2025 MTU Turbomeca Rolls-Royce ITP GmbH Hallbergmoos
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Customer Support Manager ARH (m/f/d)
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MTU Turbomeca Rolls-Royce ITP GmbH
Hallbergmoos
Informationen zur Anzeige:
Customer Support Manager ARH (m/f/d)
MTU Turbomeca Rolls-Royce ITP GmbH
Hallbergmoos
Aktualität: 17.10.2025
Anzeigeninhalt:
17.10.2025, MTU Turbomeca Rolls-Royce ITP GmbH
Hallbergmoos
Customer Support Manager ARH (m/f/d)
Aufgaben:
* MTU TURBOMECA ROLLS-ROYCE GmbH (MTR) and MTU TURBOMECA ROLLS-ROYCE ITP GmbH (MTRI) is an internationally operating company with 17 employees. MTR/MTRI is responsible for managing the production, sales and support of the MTR390-E and MTR390-2C gas turbines.
* Directly attached to the Commercial and Customer Support Director, your main role will consist to contractualize and manage contracts to ensure supply chain efficiency in coordination with partner companies
* Negotiate the contracts and their amendments
* Manage the contract, prepare the deliverables
* Manage the commercial activity, analyse, prepare and reply to all customer demand
* Participate to the customer satisfaction survey
* Coordinate any technical topic with the technical team
* Coordinate the partner companies, mainly FG2 to converge on common way forward
* Participate to the continuous improvement of the commercial process and participate to the risk management process
* 1. Contract management: to ensure that MTR is fulfilling its contractual obligations
* Manage the Through Life Support (TLS) Contract and its amendments
* Manage the contracts relating to the TLS
* Prepare and ensure on time delivery of the performance reports
* Performance monitoring to remain at the contractual target (KPI)
* Participate and lead preparation of the meetings with Customer
* Maintain a continuous relationship with Safran Australia in order to prepare and
* Harmonize our answer to the customer Airbus Australia.
* 2. Commercial activity management: to prepare answer to customer demand
* Prepare and coordinate answer to RfQ with the Partner Companies and SafranHE Australia
* Negotiate contractual and commercial topics with Customers (ARH - OCCAR) / Contract extension
* Support financial department for invoicing
* 3. Customer satisfaction management
* Participate to the customer satisfaction survey if any
* Ensure the customer satisfaction by launching the relevant actions (including escalation to the management)
* 4. Technical coordination
* Analyse and coordinate with the MTR Technical team for any technical matter
* 5. Partner companies' coordination
* Coordination of the Partner Companies to answer to the customer in due time
* Escalate to the management when deliverables are at risks
* Ensure that (sub)contracts are provided in due time
* 6. Continuous Improvement
* Participate to the process review and ensure the quality of sales process
* Report risks and find mitigation with PCs/Safran Australia
* Reports to the Commercial & Customer Support Director
Qualifikationen:
* Qualification: Engineer
* Experience: Minimum 3 years of experience, minimum 1 year of experience on comparable
* Manager's tasks
* Hard Skills: Contract Management, sales negotiations
* Soft skills: Autonomy, Intercultural, Good relationship, problem solving
* Language Skills: English business fluent
Berufsfeld
Bundesland
Standorte
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