Your Role
We are currently looking for a highly motivated Business Client Services Manager to strengthen our Business Client Advisory Services team. The team’s mission is to provide an excellent client experience by delivering valuable business support to external and internal stakeholders and thereby contribute to the overall success of the company.
To achieve our goal we are always focused on identifying improvement opportunities that would ultimately lead to a better client experience. These may be related to more user-friendly client interfaces and tools or automation targets as well as process-and workflow improvements.
We are also acting as a first-point of contact for all client related queries and support the clients throughout their entire 360T lifecycle. The role is therefore conceptualized as a hybrid-role servicing clients and helping them in the day-to-day as well as acting as an automation manager to help the company achieve scalable and sustainable growth.
In your job you will face a variety of tasks in a fast-changing and growing organization. Hence 360T is a place where continuous learning and development are key. You will have the opportunity to bring in, exchange and apply your own ideas in an international and innovative fintech company, and benefit from having an own contingent of IT development resources for this purpose.
Your Responsibilities
1. Improve the overall client experience by utilizing technological solutions
2. Enhance the efficiency of the daily business operations and reduce operational risks
3. Analyse and question existing tools, workflows and processes
4. Identify automation targets and improvement opportunities
5. Write down business requirements and develop roadmaps to deliver identified goals
6. Coordinate and align initiatives with other internal teams (e.g., Sales, Legal, Compliance, Accounting, Technical Client Advisory Services, Projects, IT, etc.)
7. Participate in quality assurance testing and rollout of new products and features
8. Provide excellent service to existing and new customers
9. Manage, solve and escalate incoming requests from clients
10. Ensure a smooth onboarding for new clients to the system
Your Profile
11. University degree with very good grade point average
12. Some relevant previous working experience (e.g. within Client Services, Automation, Business Analysis, Product development, etc.)
13. Excellent analytical and problem-solving abilities
14. Good at detecting correlational patterns in information
15. Strong interest in technology, automation and/or artificial intelligence
16. High level of integrity and conscientiousness
17. Growth mindset & ability to adjust to a dynamic and fast-changing environment
18. Very good level of verbal and written English. Other languages are a plus
19. Proficient in MS Office
Our Offer
20. Various opportunities for professional development including our internal "360T Academy"
21. A modern Frankfurt office in the heart of the city
22. Work in a multinational, multicultural environment that values collaboration and inclusion
23. Enjoy social gatherings, regular company events and a supportive team atmosphere
We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. The position is based in Frankfurt am Main and available immediately.
How to Apply
If your background and qualifications meet these specifications, please forward your application, including your salary expectation and earliest starting date, by clicking the “Apply” button.
Contact
Irune Del Buey
People & Culture Manager
Grüneburgweg 16-18
60322 Frankfurt am Main
About us
360T is one of the globally leading trading platforms for Foreign Exchange (FX). As Deutsche Börse Group’s powerhouse for FX, 360T provides a web-based trading technology for over-the-counter (OTC) instruments, integration solutions and related services. Since its inception in 2000, the company has developed and maintained a state-of-the-art multi-bank portal for foreign exchange, crypto assets, cash and money market products. With over 3,000 Buy-Side customers and more than 200 liquidity providers across 80 different countries, 360T is uniquely positioned to connect the global FX and Crypto industry.
Headquartered in Frankfurt am Main, Germany, 360T maintains subsidiaries in London (360 Trading Networks UK Limited), New York (360 Trading Networks Inc), Singapore (360T Asia Pacific Pte. Ltd.), Mumbai (ThreeSixty Trading Networks (India) Pvt Ltd), Kuala Lumpur (360 Trading Networks Sdn Bhd) and Dubai (360 Trading Networks (DIFC) Limited).