Job Title: Customer Support German Speaker with Relocation Package Department: Sales Company: Leading Technology Company Location: Portugal or Porto Contract Type: CDD 6 months (with possibility of renewal) Work Model: On-site Work Schedule Shifts: Monday to Friday, including bank holidays, between 08:00 and 20:00 (rotational shifts) Saturday Sunday: 8:00-17:00 (Rotational Shifts) Days Off: 2 days off per week Salary & Compensation Welcome Bonus: 3000 euro Base Salary: 1,100 euro per 14 months Performance Bonus: 135 euro per 12 months Complexity Bonus: 120 euro per 11 months Position Bonus (Braga only): 20 euro per 12 months Allowances & Benefits Meal Allowance: 7.23 per working day Transport Allowance: 20 per month Health Insurance: Coverage starts from Day 1 (monthly contribution required), free after 6 months ️ Relocation Support: Provided for eligible candidates relocating within Portugal Your Role As a Sales Support Specialist, you'll be the first point of contact for Italian-speaking customers. You'll handle inquiries, manage reservations, resolve technical issues, and ensure every interaction aligns with the company's high standards of service and professionalism. What Youll Do Support customers with sales-related inquiries, product information, and troubleshooting Communicate across multiple channels: phone, email, chat, and social media Tailor communication to reflect brand tone and customer needs Handle escalations with empathy and a customer-first mindset Log and manage all customer interactions with attention to detail Who You Are Fluent in German and English (spoken and written) Experience in customer service or sales support (preferred) Tech-savvy and comfortable with troubleshooting digital tools Skilled in communication and multitasking Resilient and calm under pressure, with a proactive attitude Work remotely with a top technology brand while helping customers make informed decisions and enjoy a smooth experience. Be part of a collaborative and forward-thinking team apply now and grow your career with us!