Position Responsibilities and Functions:
Provide support on Client Windows platform, for desktop/end user technologies, Engineer should have good experience in- Meeting Room, AV Room, Peripheral ,( audio, video and conferencing setups ) Supports, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.
Duties shall include, but not be limited to:
• Excellent working knowledge of Windows 7, 8, 10, 11
• Good working knowledge of Windows. (MacOS a plus).
• Strong working knowledge of Workstations, desktop, laptop, printers/fax, and peripherals, graphics cards and network cards.
• Strong knowledge of PC/ Workstation builds. (MS SCCM and MS MDM), Intune, Autopilot is a must
• Working knowledge of Active Directory 2003/8/12 R2, Microsoft Office 365, Microsoft Exchange, DNS, DHCP, Group Policy etc.
• Basic troubleshooting knowledge of iPad, iPhone, Android, and other smart technologies
• Excellent working knowledge in asset / inventory management
• Ability to maintain composure and focus while troubleshooting and solving technical issues.
• Ability to adhere to a schedule of client appointments while adapting to customer requests.
• Demonstrated ability to communicate complex technical concepts in simple language.
• Strong Experience in Multi-Functional Printer troubleshooting
• Travel within the city required
• Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
• Excellent verbal and written communication in English & German