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Support Agent for Polish Speaking Customers (m/f/d)
* Full Time
* Hybrid
* Berlin, Deutschland
* With Professional Experience
* 5/28/25
About Us
We are a successful financial services company with around 115 employees and proudly celebrated our 15th anniversary in 2024. Despite our steady growth, we have maintained the mindset and team spirit of a start-up — see for yourself on Kununu & Glassdoor.
At LYNX B.V. Germany Branch, we empower our clients to trade independently on global financial markets through our professional and award-winning trading platform. Building strong client relationships and ensuring client satisfaction is at the heart of what we do. As a Support Agent for Polish Speaking Customers (m/w/d), you will play a key role in contributing to our continued success.
Your Role
You will be responsible for delivering outstanding customer service to our clients, focusing on Polish-speaking clients. Your tasks will include:
* Handling client inquiries and complaints via phone and email
* Providing clients with information about our products and services
* Supporting clients with technical aspects of our trading platform
* Ensuring accurate documentation and data management
Please note: This role does not involve sales or cold calling — clients contact you directly.
If you are a good communicator and enjoy building relationships, this is the perfect opportunity for you!
What You Bring
* First professional experience in customer service; experience in banking or financial services is a plus but not required
* Interest in financial markets and financial products
* Fluent Polish and English language skills, both written and spoken; German skills are an advantage
* Confident PC skills and an affinity for internet-based tools and software
What We Offer
* Attractive salary package
* A structured onboarding program including individual training on our trading platform and financial products with our in-house trainer, plus hands-on support from your personal mentor
* Free snacks, fresh fruit & vegetables, drinks, and a freshly prepared daily lunch — with options for meat lovers, vegetarians, and vegans
* An annual personal development budget of up to €2,000 for training of your choice related to your role
* Company-subsidized in-house language courses at discounted rates
* 45% employer contribution to your company pension plan
* Urban Sports Club membership discounts
* Local & international summer and Christmas parties as well as regular team events
What's Next?
Do you recognize yourself in this role and want to become a LYNXian?
If so, we look forward to receiving your application, including your cover letter, CV, and relevant certificates, addressed to Lena Kawka.
We're an equal-opportunity employer. We welcome applications from all suitably qualified and eligible candidates without attention to gender identity/expression, age, racial, ethnic and cultural background, religion and beliefs, sexual orientation/identity, disability or neurodiversity.
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