Your Role brAssist in delivering global and business-critical Workload Automation and related Monitoring services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs brProvide SLA 1 Class Support for the Workload Automation Service brMaintain the operational model of our Workload Automation Tool brParticipate in migration projects within the Workload Automation domain brKeep documentation up to date, ensuring connections and processes between all services while minimizing overlaps between services delivered by different teams in the Workload Automation domain brIdentify potential risks to service delivery and assist in developing strategies to mitigate these risks, ensuring business continuity and minimal disruptions brAssist in assessing and enhancing Workload Automation processes, implementing best practices and standards to optimize service delivery efficiency brbrYour Profile brBachelor’s or master’s degree in the field Computer Science or equivalent experience in the IT industry brInitial working experience in Workload Automation and IT Operations brBasic experience with Workload Automation Tools brDeep knowledge of service delivery within ITIL guidelines brAbility to understand and hold various roles in IT brExperience in coordinating and communicating complex tasks brExcellent communication skills in English and the ability to work both independently and as part of an international team brProactive mindset with a focus on collaboration and empathy in dealing with stakeholders brYour ZEISS Recruiting Team: brMrs. Selina Riccio