#BEcomeMAXX
You are a strong leader, digitally savvy, and you know: service means sales. Then take responsibility for elevating the next level of customer experience in B2B and B2C commerce In this role, you will shape an outstanding after-sales experience, strengthen customer satisfaction, retention, and reputation, and strategically leverage upselling potential. As the link between Sales, Logistics, and Outbound, you'll develop customer-centric processes that combine efficiency and enthusiasm.
Your skillset - as strong as our protein
* Completed commercial training (e.g., wholesale & foreign trade, industry, e-commerce)
* At least 5 years of professional experience in customer service, sales, and/or order management
* Initial leadership experience
* Technical and digital understanding (ERP, CRM, ticketing, MS Office)
* Experience with SAP or similar ERP systems
* Excellent German and English skills
* Analytical thinking and strong process competence
* Excellent communication and conflict resolution skills
* Hands-on mentality and passion for growth
Ready to perform? Your tasks with MAXXimum focus
Operational
* Responsible for customer-oriented, prompt, and on-time order processing in the B2B/B2C environment
* Ensure an inspiring customer service experience across all channels (phone, email, online shops, Amazon, retail, resellers)
* Close coordination with Logistics & Purchasing to ensure optimal product availability
* Act as an interface between Sales, Marketing, Logistics, and Accounting
* Coordinate complaint and export handling, including customs documentation
Strategic
* Develop digital and automated service processes to increase efficiency
* Build a measurable Service Excellence strategy – from retention to reputation
* Analyze and optimize process chains (B2B/B2C interfaces)
* Initiate improvements in collaboration between Customer Service, Sales, and Outbound
Leadership & Development
* Lead and develop the Customer Service team, including trainees
* Coach and motivate the team according to the motto "Service is Sales"
* Conduct feedback sessions and promote individual skill development
* Work closely with the Head of Sales