Akkodis is a pioneer in Smart Industry and a global leader in engineering, IT, and research & development. As a global partner in an ever-evolving technological and competitive environment, we support our clients with our 360° offering to help shape a more sustainable and smarter future. Our unique team of 50,000 visionary thinkers and doers around the world drives us forward with incredible ideas and tireless dedication.
Client Details
For an international company in Munich we are looking for you!
Description
* Plan and prepare content and timing of customer research surveys for feedback collection
* Collaborate closely with program management team members for planning recruitment efforts of beta participants
* Reporting program milestones and statuses
* Evaluate and draft proposals for feature improvements based on customer feedback and performance metrics
* Provide customer support to internal participants through the internal ticket system
* Lead small to medium sized projects to improve existing processes, standard operating procedures and best practices
* Independently manage beta-participant engagement programs (contacting beta-participants / implement new customer engagement strategies)
* Constantly evaluate data collection tools and processes and propose solutions to ensure their efficiency, quality and ability to scale
* Test unreleased features and devices and report program risks to tech-teams or stakeholders
* Develop appealing email templates and send out weekly newsletters to internal and external customers
* Support EU Operations team to pack and ship beta devices as needed
Profile
* University degree in a relevant field or vocational training
* Excellent aptitude and methodology to troubleshoot and identify the root cause of problems
* Fluent in English
* Organized with a talent for prioritizing tasks
* Willingness to support multiple projects at the same time, accept changing priorities and deliver quality work on time
* Strong sense of confidentiality
* Dedicated, self-motivated and dependable
* Excellent knowledge of MS Office products, especially Excel and Outlook
* Basic understanding in data analysis with interest to develop further skills