The position supports the daily operations of the End User Services function by delivering high-quality first-line IT assistance and contributing to continuous service improvement. The role involves close collaboration with internal IT teams while ensuring a positive end-user experience. We are looking for 3 profiles within End User Services, depending on strengths and experience" with a focus on: End User or End User Hardware, or IT Equipment support Domaine client: bancaire Main responsibilities Contribute to the reinforcement of the internal End User Services function by delivering Level 1 IT support to employees. Apply standard end-user support methodologies, including incident handling, request management, and ticket lifecycle processes. Create, update, and maintain clear and accurate knowledge base documentation to support users and internal teams. Work closely with other IT support functions and internal stakeholders, including Infrastructure and Information Security teams. Gather and analyze user feedback to help enhance service quality, efficiency, and overall user satisfaction. Adhere to established procedures, controls, and governance standards to ensure service quality and regulatory compliance. Profile requirement Strong verbal and written communication skills in English, including the ability to communicate effectively with management German is considered an asset. Proven ability to work collaboratively within a team-oriented environment. Capability to train users and continuously develop technical knowledge. Hands-on experience with Microsoft Windows, iOS devices, Microsoft 365, Mobile Device Management solutions, and remote support tools. Familiarity with ServiceNow or similar ITSM tools is an advantage. Demonstrated experience in IT End User Computing or desktop support roles is required. Prior exposure to the Luxembourg financial services sector is beneficial. Strong organizational and time management skills with the ability to manage multiple tasks efficiently. Detail-oriented approach with the ability to coordinate and resolve issues in collaboration with various stakeholders. Hays plc est l'un des principaux groupes mondiaux de recrutement de professionnels. Hays est l'expert du recrutement de personnes qualifiées, professionnelles et compétentes dans le monde entier. Hays est le leader du marché au Royaume-Uni et en Asie-Pacifique et également l'un des leaders du marché en Europe continentale et en Amérique latine. Hays intervient pour le compte de milliers d'entreprises des secteurs privé et public, sur des postes en CDI, CDD, Travail Temporaire et Contracting. Hays France & Luxembourg compte aujourd'hui plus de 650 salariés répartis au sein de 22 bureaux (Aix-en-Provence, Amiens, Biarritz, Bordeaux, Clermont-Ferrand, Dijon, Grenoble, La Rochelle, Lille, Lyon, Montpellier, Nancy, Nantes, Nice, Paris, Reims, Rennes, Rouen, Strasbourg, Toulouse, Tours et au Luxembourg) couvrant 25 secteurs d'activité.