We are seeking a Senior User Researcher to deepen our understanding of user needs, attitudes, and motivations—shaping product strategy to create meaningful, customer-driven experiences that drive N26s success.
Our User Research team sits at the core of product development, ensuring every decision is grounded in deep user insights. We believe strong research drives both user and business success.
This role offers the opportunity to conduct impactful research, influence how our organization leverages user insights, and shape the future of our products. Youll grow, experiment, and make a lasting impact on both our team and the financial lives of our users.
N26 has reimagined banking for todays digital world. Technology and design empower everything we do and its how we are building the global banking platform the world loves to use.
Weve eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.
We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.
In this role, you will
Identify key research opportunities that address critical knowledge gaps and influence both product and company strategy
Design and execute multimethod research studies in all levels of complexity to uncover user needs, pain points, and behaviors, ensuring insights directly inform product decisions
Synthesize findings into clear, actionable insights and effectively communicate them to cross-functional teams
Partner closely with product managers, designers, and engineers to integrate research findings into product development
Drive the growth and scalability of the research discipline within N26, mentoring junior researchers and refining processes and best practices
Mentor and support team members in conducting research while maintaining high-quality standards across all research initiatives
Mandatory Requirements
~ Native or C1-level German proficiency is required for this position, as you will be conducting in-depth user research directly with our German market
Background
~ Degree in Human-Computer Interaction (HCI), Psychology, Anthropology, Social Sciences, Design, or a related field (or equivalent experience)
~5+ years of experience conducting user research in product-driven tech companies
Skills
Research Expertise. You master a range of research methods, including generative research, evaluative techniques, and rigorous survey design. Bonus if you can demonstrate knowledge of basic applied statistics and/or SQL
Strategic Thinking. You thrive in ambiguity, breaking down unstructured questions into clear, actionable research plans that generate meaningful insights and drive key metrics and company goals
Business Acumen. You understand product and business metrics deeply, aligning research insights to drive measurable impact on business objectives
Collaboration and Influence. You build strong relationships across teams, champion user-centered approaches, and ensure research insights shape critical decisions
Storytelling. You communicate insights in a compelling and structured way, driving engagement and inspiring stakeholders to take immediate action
Adaptability and Growth. You continuously evolve with the discipline, embracing new tools, methods, and frameworks to stay at the forefront of impactful research
Grit and Enthusiasm. You navigate fast-paced, ambiguous environments with resilience, tackling challenges head-on and pushing through uncertainty. You maintain a bias for action, ensuring progress even in unclear situations, while bringing energy that inspires teams and sustains momentum toward meaningful impact
Language. English and German C1 or Native proficiency is a mandatory requirement, as this role conducts interviews and engages predominantly with users in the German market
AI use. Comfortable experimenting with AI in your workflow
Whats in it for you
Accelerate your career growth by joining one of Europes most talked about disruptors
Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation
As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members
Additional day of annual leave for each year of service
A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses
A relocation package with visa support for those who need it
Equal Opportunities
We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.
We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. Were committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination. If theres anything you need to make the application process work for you, please let us know by reaching out to .
Visit our website to learn more about Diversity, Equity, & Inclusion at N26.
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