2nd Level IT Supporter
(m/f/d)
Freelance/temporary employment for a project Lichtenstein / Eastern Switzerland Start date: asap Reference number: 818705/1
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Responsibilities
1. Identify, evaluate and prioritize user problems and complaints; create and assign problem tickets using ticketing system (Service-Now)
2. Analyze customer problems and formulate plans of resolution, utilize all technical resources to solve user problems
3. Perform routine software and/or hardware installations, updates, and upgrades following established documented policies and procedures
4. Test and pilot new IT technology
5. Use knowledgebase, technical library, and on-line references to research, identify, and apply solutions to systems problems
6. Basic project management for IT topic
7. Process PC requests on the IT Service-Catalogue
8. Interface with Third Level Support team and vendors when the problem requires escalation
9. Find improvements in current first level support processes
10. Perform root cause analysis to minimize problems in the future
Profile
11. Bachelor’s Degree in Information Technology, Information Systems, Computer Science, or related field preferred or successfully completed training in the field
12. Solid experience preferred
13. Solid IT infrastructure knowledge and strong IT affinity
14. Strong verbal communication skills and interpersonal skills required for providing support over the phone or in person
15. Hardware support for client computers (Software/hardware) of popular brands such as HP and Lenovo
16. Essential understanding and experience with client hardware deployment, operating system loads, drivers and software installation
17. Proficiency and experience with IT project management, solution management and vendor management
18. Ability to lift 20kg from time to time
19. Fluency in english is required, german advantageous
20. Experience in troubleshooting Microsoft Operating System Environment, Microsoft Outlook, and Office 365 (Teams, SharePoint, and OneDrive)
Benefits
21. Long term planned engagement
22. Fascinating, innovative environment in an international atmosphere
23. Hays helps you gain a foothold in innovative companies