Salary: 50.000 - 75.000 € per year Requirements: Proven experience in a Senior IT support role, within a global or multi-site environment. Excellent communication skills in German and English (written and verbal). Degree in Computer Science, Information Technology, or equivalent professional experience. Industry certifications; ITIL, Network A or Microsoft certifications. Willingness and ability to travel to regional and international office locations as required. Responsibilities: Provide first- and second-line technical support via the IT service portal, live chat, phone, email, and face-to-face interactions, ensuring prompt resolution and high customer satisfaction. Manage and resolve IT incidents and service requests independently, including critical issues, in line with ITIL-based incident and service request management best practices. Act as the primary technical escalation point for critical user issues and workflow-blocking incidents, ensuring SLA and KPI compliance. Deliver premium, personalised IT support to C-level executives and senior leadership, maintaining the highest standards of professionalism and communication. Support and maintain regional office IT environments, including mentoring IT support staff and occasional regional or international travel when required. Technologies: Support ITIL Network More: At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for jobseekers and companies around the world to find a perfect match in a fair and equitable way. With over 20 brands across 30 countries, we strive for fair and unbiased hiring. Join our team of 4,000 employees and be part of reshaping the labour market as we aim to become the worlds leading job platform. We offer a supportive community that values your life outside work and provides benefits such as 30 days of holidays plus extra days for the holidays, a hybrid working model, a pension scheme, and much more. last updated 9 week of 2026