Customer Service Assistant (Munich) Location MUNICH GERMANY Hours Needed 40 Requisition Number 18576 Apply Now (https://phf.tbe.taleo.net/phf03/ats/careers/v2/applyRequisition?org=MOUSER&cws=40&rid=18576) We continue to grow. Grow with us! For the expansion of our team in our Munich office, we are looking for a motivated Customer Service Assistant (m/f/d) for the next possible start date. What to expect: Responsible for processing orders Accepting, tracking and controlling orders Entering orders into the internal ERP system Processing orders in compliance with customs regulations in foreign trade Accepting, processing and coordinating customer enquiries via live chat and email Checking and following up on delivery deadlines Working closely with the internal interfaces of the Credit department and the parent company in the USA Coordinate customer enquiries with the corresponding inventory in the individual departments Creating, checking and, if necessary, procuring order-relevant documents Recording new customers and continuous maintenance of master data in the ERP system Supporting our customers throughout the ordering process and advising them on our product range Collaborating with other departments to best meet the customersu2019 needs What we are looking for: Successful completion of vocational training or a comparable qualification One year of relevant experience in customer service is ideal, but we also welcome interested career changers. An interest in and enthusiasm for data entry and customer contact via email and live chat are advantageous. Service-oriented mentality and high standards of quality Results-oriented work ethic, reliable and analytical approach to work, as well as negotiation skills Excellent communication skills in German and English, both written and spoken; other languages are advantageous Confident in MS-Office; experience with other programs is an advantage Enjoy working efficiently with a motivated, international team What we offer: Competitive salary with good social benefits (vacation allowance, contribution to saving benefits, company pension program). Access to numerous discounts via our Corporate Benefits Portal. An international, innovative, and friendly working environment. New hire lunches and other regular staff events. Open communication and cooperation. Freedom to work independently. Subsidised "EGYM Wellpass" membership. 60% Discount on the DB Deutschland-Ticket. Free fruit, drinks and snacks. Free German course. This position is located at our office in Munich: Mouser Electronics Inc. Hybrid.M Gebu00e4ude Georg-Brauchle-Ring 53 80992 Mu00fcnchen If you are a highly motivated individual with the desire to be part of Mouser Electronics and meet the challenges of our rapidly growing business needs, then apply online with your salary expectations and earliest possible starting date. For questions, please contact us at jobs.emea@mouser.com. LI-BB1 Mouser Electronics endeavors to make its Career page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (817) 804-3850 or hr@mouser.com. This contact information is for accommodation requests only and cannot be used to apply for positions or to inquire about the status of applications. Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click HERE (https://www.mouser.com/pdfdocs/eeo-policy-statement.pdf). If you would like more information on your EEO rights under the law, please click HERE (https://www.mouser.com/pdfdocs/eeo-poster.pdf) .