Customer Service Management Opportunity
About the Role:
This is a key position within our customer service team requiring exceptional leadership skills, experience in order-to-cash operations, and proficiency in SAP and CRM systems.
* Lead efficient order-to-cash operations, timely claim resolution, and high service standards
* Maintain performance metrics, drive continuous improvement initiatives, and improve service quality across regions
* Develop and motivate teams, manage escalated cases, and oversee return management
Key Responsibilities:
* Leading the Customer Service team with focus on order-to-cash operations
* Ensuring process efficiency across regions, standardizing systems and processes
* Coordinating cross-functional projects, managing escalated cases, and overseeing return management
Requirements:
* Proven experience in customer service operations within manufacturing or B2B environments
* Leadership and development skills, knowledge of order-to-cash processes, logistics flows, and claims management
* Proficiency in SAP (SD module) and CRM systems (Salesforce Service Cloud)
* Strong command of German and English, additional European languages an advantage