Job Responsibilities:
• Provide onsite/remote technical support to end users for hardware and software issues.
• Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
• Support Windows OS, Microsoft Office, Outlook, and common business applications.
• Manage user accounts, password resets, and access issues through Active Directory.
• Troubleshoot network connectivity issues (LAN/Wi-Fi/VPN).
• Perform hardware replacement, upgrades, and system imaging.
• Support IT asset management and inventory updates.
• Log and update tickets in the ITSM tool and ensure timely resolution.
• Coordinate with L3 teams or vendors for advanced technical issues.
• Provide VIP or executive support when required.
Required Skills:
• Strong knowledge of Windows 10/11 and Office 365.
• Experience with Active Directory and ticketing systems (ServiceNow, Remedy, etc.).
• Basic understanding of network troubleshooting.
• Knowledge of hardware troubleshooting and device setup.
• Good communication and customer support skills.