Aufgaben:
For a key project for our customers in the fibre optics business, we are looking for a ServiceNow Platform Architect (m/f/d).
The person will lead the design & implementation of CMDB
Your tasks include:
+ lead the design and implementation of a CMDB within ServiceNow
+ steer the overall approach, make key design decisions, and validate the work delivered by third-party vendors
+ implement CMDB components to demonstrate best practices
+ ensure a high-quality and sustainable CMDB that is well aligned with the operational needs
Anforderungen:
CMDB Architecture & Design:
+ Proven expertise in designing and maintaining complex CMDB structures within ServiceNow ITOM
+ Experience modelling CI classes and relationships (dependencies, service hierarchies)
+ Experience managing multi-source CMDBs integrating data from tools such as TNI, FNT Command, SolarWinds, or StableNet is a clear advantage
Discovery & Service Mapping:
+ Strong experience designing and maintaining Discovery schedules, patterns, and credentials
+ Proven success implementing Service Mapping topologies and business service views
Integrations
+ Deep understanding of MID Server architecture, REST API, Import Sets, and Integration Hub
+ Experience consolidating configuration data from third-party systems (e.g., TNI → CMDB)
Data Governance & Quality:
+ Expertise in CMDB Health Dashboards, reconciliation rules, and data normalization
+ Strong familiarity with the Common Service Data Model (CSDM v4/v5)
Process Understanding
+ Knowledge of ITSM and ITOM integration points (Incident, Change, Problem, Request, Asset).
+ Understanding of compliance frameworks (ISO 27001, NIS2, DORA)
Zusätzliche Informationen:
The initial duration is 6 months, with possible extension 100% remote work Have we sparked your interest? Then we look forward to receiving your detailed profile, stating your desired hourly rate.