Enhance your skills in order management and customer service by taking on this exciting role.
Are you a team player with excellent communication skills, looking for a challenging opportunity to work with customers and technical systems?
About the Job
Key Responsibilities:
* Process and handle customer orders and special requests with precision and efficiency
* Assess and enter customer orders with accuracy
* Prepare quotes and quotations to meet customer needs
* Schedule and manage customer orders over the phone
* Compile and provide data for further processing in our warehouse and disposition areas
* Monitor deadlines and provide timely feedback to relevant departments and customers
* Address and resolve customer complaints in a professional manner
* Create key performance indicators (KPIs) related to customer interactions
Requirements:
* Completion of training as a forwarding merchant or equivalent qualification is essential
* Previous experience in commercial activities within a logistics agency is preferred
* Proficiency in Microsoft Office applications, with a focus on Excel
* Fluency in written and spoken German is required
* Knowledge of English is an asset
* You should be a collaborative team member with strong communication skills, reliability, and stress resilience
* Enjoy working with customers and technical systems
* Be proactive and goal-oriented with high self-demand
Why Work with Us:
We offer dynamic and challenging roles within a rapidly growing international organization. Our mission is to develop and nurture talented individuals locally and globally. We strive to create a positive and inclusive work environment that fosters personal growth and self-development.
Our global network spans 295 business units across 78 countries, making us a leading player in the industry. We prioritize sustainability and corporate social responsibility in all our operations, aiming to make a meaningful contribution to the communities we serve.
Our diverse team of over 97,657 employees from 158 nationalities is dedicated to delivering exceptional value to our customers and partners.