BW Converting Solutions ist eine strategische Allianz von Ressourcen und Dienstleistungen, die die folgenden sechs Barry-Wehmiller-Unternehmen zusammenbringt: Diese Branchenführer bieten bewährte Marken und innovative Technologien im Bereich Entwicklung, Herstellung und Wartung von Hochleistungs-Verarbeitungs- und Verpackungsmaschinen für die Gewebe-, Vliesstoff-, Hygiene-, Beutelverarbeitungs- sowie Versand- und Druckbranche an.
Barry-Wehmiller ist ein breitgefächerter globaler Anbieter von Lösungen für Engineering, Beratung und Fertigungstechnologien für Verpackungs-, Wellpappen- und Papierverarbeitungsindustrien. Die Kombination eines mitarbeiterorientierten Führungsstils mit operativen Strategien und nachhaltigem Wachstum ließ Barry-Wehmiller zu einem 3 Milliarden USD Unternehmen wachsen, dessen fast 12.000 Mitarbeiter eine gemeinsame Vision haben: Field Service Technical Support Technician
The Field Service Technical Support Technician, will utilize technical knowledge and controls expertise to independently support one product line at a high level and provide basic support for 1-2 additional product lines by resolving customer issues, testing new technology, and assisting in the development of proactive services. This dual role position serves as both the primary customer service representative and technical service representative for all incoming second shift requests, working independently with minimal supervision.
Serve as the primary point of contact for all incoming customer requests during second shift, triaging calls appropriately-routing parts inquiries to the parts department, escalating issues to the next shift when necessary, or providing direct technical support as the situation requires.
Utilize ERP system to find parts and arrange shipment to customer outside normal business hours
Utilize technical skills and expertise in controls and processes to support the team and customers.
Review customer data routinely and react to alarms, investigate customer downtime, develop insights and provide actions for customers for improved productivity and efficiency.
Identify continuous improvement opportunities to increase overall effectiveness and support proactive and measurable process improvement results to ensure consistency and standardization of best practices and tools.
Proficient in Rockwell and Indramat software
Excellent customer service skills with the ability to manage multiple types of inquiries and prioritize effectively
WORK ENVIRONMENT/PHYSICAL DEMANDS:
Occasionally travel by car or air
Position is fully remote with occasional travel requirements
It’s not intended to be construed as an exhaustive list of all responsibilities, duties and skills, and is subject to change at any time.
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