Description About the job Shape the future of ARaymond as part of our global Service Desk Community. You will join a team at the beating heart of our company’s daily operations. And you will feel valued for what you bring both as a person and professional, thanks to our servant-leadership model that puts your voice and wellbeing first. Roles and responsibilities Provide first level contact, response and follow-up for all user-reported IT problems or requests for IT service Resolve IT issues and requests or ensure proper escalation to appropriate contact/s within the Global IT organization Provide second level, administrative support for local systems and applications Ensure effective communication to clients (internal and external) and within team until issues are resolved or escalated Use internal ticketing system to document issues, resolutions and/or escalations Participate in 7 x 24 on-call rotation Maintain accountability of hardware and administration of inventory documentation Create and maintain standard process and procedure documentation Education and experience Completed apprenticeship as IT specialist or bachelor’s degree in relevant field Proven professional experience in Service Desk, Help Desk, or other support role Experience in a regional or global IT organization strongly preferred Strong knowledge of Windows client operating systems (Windows 10 minimum), standard desktop applications (Edge. Office 365, anti-virus tools), Windows Server Operating Systems, Exchange, MS Teams, desktop peripherals, mobile devices. Good knowledge of Active Directory, Group Membership, GPO, TCP/IP, VPN, and system admin responsibilities Skills High service and customer orientation, effective communication skills and a strong team spirit Motivation to work within an international team Analytical and logical competence, problem-solving skills Well-organized person who can multitask, work independently, and the ability to prioritize work under pressure Fluent in German and English About the company At ARaymond, we create cutting-edge fastening and assembly systems for the machines and products that keep the world moving. Founded in Grenoble in 1865, and still headquartered in the city to this day, we’re a family-run business with a proud history of innovation – including the invention of the press stud. Human values have driven our success for over 155 years, embodied by our servant-leadership model of management that empowers employees and puts their wellbeing first. Today we employ more than 7,000 people in 25 countries worldwide. And we’re committed to leading in sustainability for the global fastening and assembly market. Raynet, IT subsidiary of ARaymond, defines and implements with around 250 employees in 8 countries the IT policy of all ARaymond network companies. Raynet provides the entire enterprise with the most complete and innovative range of IT services to offer differentiating solutions to its customers. Why ARaymond? Working for ARaymond means being part of a close-knit, international team that’s always behind you. It’s been led by human values for over 160 years – and you’ll feel our spirit of respect, collaboration, and innovation in everything you do. No matter your job title, you’ll feel inspired in our culture of innovation and creativity, which generates over 1,000 new fastening solutions every year. And which enables us to create industry-leading assembly systems for everything from electric vehicles and solar panels horticulture tools and medical devices. You’ll have the support to take your career wherever you want it to go, with on-the-job training, mentorship, and skills development to help you towards your goals. And you can take pride in being part of a company that’s committed to minimizing its environmental impact, and to preserving the ecosystems we all depend on. You’ll get: The security of working for an international family business State-of-the-art offices with ergonomic workplace design and company restaurant in our Center of Collaboration in Lörrach Flexible working hours with the option of hybrid working, as well as 30 days of vacation Other attractive benefits such as company health measures, a flexible health budget and Jobrad Does this sound like a perfect match to you and you want to become the next ARaymond family member? You need more information? I look forward to hearing from you. Sina Brugger sina.brugger@araymond.com