Agent data quality csc (m/f/n)

Agent Data Quality CSC (m/f/n)

Department : Sales | Location : Esch-sur-Alzette | Contract : 12-month fixed-term | Job Requisition N° 19866

Your tasks

You provide support to CSC agents on quality issues and complex customer requests
You share accurate, valid and complete data to internal interlocutors related to customer satisfaction, sales processes, MaCo process and other related topics
You collaborate with the Business Process Expert and participate in data quality activities to exchange, share, communicate the made observations
You ensure regular analysis of all exception cases (BPEM, Contract Management, Welcome Letter, Goodbye Letters, SEPA…) to be processed manually
You detect and assist in the correction of erroneous data
You propose process improvements based on your analysis
You participate in improvement projects and test sessions (CRM, Digital onboarding, Customer portal, NEDP- and MaCo-platform etc.)
You prepare internal reports concerning different kinds of data (reading estimates, invoice adjustments, energy metering and instalment adjustments, BPEM cases by department, PDOC cases, network costs)
You meet service level targets to improve and harmonize the level of service provided to our customers
You ensure compliance to communication procedures, guidelines, and policies
You regularly report to the Team Leader Data Quality on achievements and blocking points, challenges, and issues

Your profile

You hold a general secondary school-leaving diploma or significant experience
You ideally have a previous working experience in customer service
You have an analytical mindset, are detail-orientated and result-driven
You have excellent verbal and written communication skills in Luxembourgish, French, German and English

What we offer

“Together we build the future of Luxembourg’s energy transition”

The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region
A multicultural and international working environment that encourages diversity and inclusion
A competitive salary with additional benefits (e.g.meal vouchers, private parking, company restaurant, etc.)
A significant stability of employment and the possibility to evolve within the Group
Continuous learning and development career path adapted to the needs of each employee
Hybrid working mode with the possibility to work from home

For external applications, a recent copy of the police record will be requested if you are invited for an interview.