Overview
Amazon Dortmund, North Rhine-Westphalia, Germany
We are looking to hire an ICQA Area Manager to be part of our fulfillment center Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centers (FC) manage fast-moving inventory through stow, pick, pack and ship processes. We seek a leader who ensures reliable delivery to customers while guiding teams to uphold customer obsession.
A day in the life of this role includes leading a team of hourly Associates (including Team Leads and Data Analysts), coordinating inventory control and quality assurance, and driving process improvement in alignment with network strategies and SOX compliance.
Key responsibilities
* Lead and supervise a team of hourly Associates (including Team Leads and Data Analyst) assigned to inventory control, quality assurance and problem solve operations within the fulfillment center
* Support safety programs and ensure a safe work environment; collaborate with Operations and other Support teams to establish, influence and adhere to policies and procedures
* Coordinate inventory control, quality assurance and problem solve operations in accordance with network strategies and SOX compliance
* Conduct shift planning and forecasting; assign and direct work; oversee projects to streamline processes, increase quality and optimize productivity
* Ensure KPIs are reviewed regularly and perform quality analysis to identify behaviors or processes impacting inventory integrity and customer experience
* Develop expertise in FC process paths and exceptions to drive continuous improvement with the operations management team
* Assist in interviewing and training FC managers and associates, developing talent and hiring future managers
* Adapt to a fast-paced environment and maintain focus on safety, accuracy, and customer satisfaction
Basic qualifications
* A degree from an accredited university or equivalent experience in operations management
* Relevant experience in performing data analysis and understanding data sets and tools
* Proficient in the local language and English, both spoken and written
* Advanced MS Office suite user, especially Excel
Preferred qualifications
* Lean and Six Sigma knowledge and experience
* Resilient, focused problem solver with ability to multi-task in a complex environment
* Strong commitment to employee development and team management
* Proven ability to influence peers or stakeholders within Ops
* Demonstrated ability to multi-task and prioritize in a complex environment
Amazon is an equal opportunities employer. We value diversity and base decisions on experience and skills. Privacy notice: please review our privacy information at the Amazon Jobs website for candidate data handling details.
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Company: Amazon Logistik Dortmund GmbH - E71
Job ID: A3060801
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