IT Support Specialist
The IT Support Specialist is a key role within our organization, responsible for providing comprehensive technical support to end-users. This includes resolving hardware and software issues, as well as managing incidents and problems.
Key Responsibilities:
* Provide 2nd and 3rd level IT support via ServiceNow
* Manage incidents and problems, and support local IT projects and rollouts
* Serve as primary IT support at your location, including occasional support for other sites across Europe
Required Skills and Qualifications:
* Strong 2nd level desktop support skills (Windows 10, VPN, Citrix, Microsoft 365)
* Proficient with end-user devices, mobile device setup (iOS, Android), and peripherals (printers, scanners, label printers)
* Experience with Wi-Fi/WLAN, video conferencing (Teams Rooms, IP softphones, Teams Live Events), and collaboration tools
* Familiar with IT infrastructure (routers, switches, cabling), file/print services, Active Directory, and basic server/network troubleshooting
* Strong customer service mindset, problem-solving ability, and end-to-end issue ownership
* Good English and German skills
Benefits:
* Equal opportunities employer
* Support for need for any adjustments during the application and hiring process
Others:
We are committed to diversity and inclusion in the workplace.