Primary Responsibilities:
* Engage with customers to explain loan offerings and showcase customized product options with low turnaround time (TAT) and high service standards to achieve assigned sales targets
* Assist customers in processing new or used car loans by providing complete guidance throughout the loan application journey
* Collect, verify, and organize all required loan documentation and ensure timely file login
* Coordinate with the Credit Team to ensure quick loan approvals and resolve any discrepancies
* Visit customers' residence or workplace for document collection when required
* Handle post-disbursement documentation (PDDs) and ensure compliance with internal policies
* Submit all physical files within the defined TAT to avoid delays in processing
* Support EMI collections by following up with customers who have missed payments, when necessary
* Interact with walk-in customers at automobile dealerships and resolve loan-related queries professionally
Required Skills and Qualifications:
* Good communication and interpersonal skills
* Ability to handle documentation and ensure accuracy
* Willingness to travel locally for customer visits and documentation
* Basic knowledge of car loans and financial services is a plus
* Graduate in any stream (preferred)
Skills Required
Loan Processing, Documentation, Customer Engagement, Sales