Description: Description
Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.
At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.
Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for Customer Service Representatives, eager to work for a leading Fashion Brand headquartered in Barcelona.
Responsibilities
Receive incoming telephone calls from new and existing customers
Manage customers' orders, changes and returns of products and/or services according to ensure timely and accurate product and service delivery
Provide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales
Requirements: Requirements
Key Competencies
Data accuracy
Attention to detail
Ability to gain immediate credibility and trust
Exceptional communication skills
PC and system literate
Candidate Profile
Confident and enthusiastic.
The ability to work well as part of a team as well as independently
C2 level of German
Fluency in English
First class written, verbal and interpersonal skills
Numerate and articulate
Well organized, reliable and thorough
Offer: Benefits
What we offer
38,5 hours/week, from Monday to Friday, from 9.00 to 18.00
Salary: 17.769€ gross/year
Temporary contract
Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
Individual career paths to grow within the project
We are one of the world's largest provider of contact center services
Engage in an excellent work environment and team building activities.
Dynamic and international environment