Customer Service Representative
Sofitex Talent Recruitment is a global network of Temporary Work and Permanent Placement, with over 30 years of experience in Human Resources.
We are currently looking for an individual to coordinate customer enquiries for service calls by phone and email. This role requires efficient scheduling of service work for technicians, balancing customer needs and business requirements.
* Efficiently coordinate customer enquiries for service calls by phone and email.
* Schedule service work for technicians, balancing customer needs and business requirements.
* Contact customers with service offers and agreements.
* Manage customers' expectations regarding technician availability.
* Pro-actively chase up quotations for visits to achieve utilisation.
* Assist customers with identifying parts and assist with technical needs.
* Check commercial accuracy of all orders and process orders entry in ERP Coda in a timely manner.
* Send order confirmations to customers for each order entered.
* Deal with any customer queries (late deliveries, faulty goods, stock discrepancies etc).
* Obtain proof of deliveries when requested.
* Raise any credit notes for material returns / price discrepancies.
* Support external sales and service technicians with any requirements.
This is an opportunity for a temporary contract, leading to a CDI.